| The following terms and conditions
apply to all services provided by P&P TRAVEL. 1.
Definitions
1.1 The “service provider” is P&P TRAVEL.
1.2 The “customer” is the person who accepts any offer of service.
1.3 The “service” is transportation service the service provider and the
customer agree.
1.4 The “booking form” is the document which outlines details of the
service and makes part email sent to the customer confirming the
service/booking.
1.5 “Booking confirmation” is the email sent to confirm the service/
booking.
1.6 “Driver confirmation” is the email sent with driver details normally
sent 2 days prior to the date of the service.
1.7 “Booking” is the request for transportation from the customer.
2. Terms of service
2.1 Prices for the service will be published on the website
www.airporttransferizmir.com or other prices agreed in
writing at the time of confirmation of booking.
2.2 The prices are subject to change without notice. However, prices
agreed and confirmed by the service provider and the customer will be
held.
2.3 Any changes to the service may result in alteration to the prices,
which will reflect any changes to the cost to the service provider.
2.4 Any bookings made for the 23, 24, 25, 26, 31 December and 1 January
will attract a additional charge of 50% on prices published and quoted
by other communication methods.
2.5 Bookings/request for service can be made by telephone, fax or e-mail
.
2.6 The service provider can cancel any booking/request for service
prior to confirmation.
2.7 Where bookings are made by telephone, fax, or e-mail the customer
will be required to accept terms and conditions.
2.8 The customer must supply all information required for by the service
provider. This will include flight details, destination addresses,
passenger details and baggage details and any other information required
by the service provider.
2.9 The service provider will not be responsible for errors in
information provided by the customer. All information sent by the
customer will be returned to the customer for verification in a booking
form and needs to be confirmed. If no confirmation is received from the
customer the service will be cancelled.
2.10 The customer will be responsible for checking the details provided
in the booking form for accuracy. In situations where the service
provider was unable to provide a service due to inaccurate information
condition 3.2, 3.3, 3.4, and 3.5 will apply.
2.11 You may amend any details provided in the booking form at any time.
Any amendments to the flight details, destination or vehicle type made
within 48 hours of the scheduled pick up/meeting time could result in
cancellation of service and cancellation charges as described in 3.1,
3.2, 3.3, 3.4, and 3.5 will apply. The service provider may alter prices
to reflect costs to the service provider. In such circumstances, the
service provider will make every effort to provide a service.
2.12 The service provider may subcontract work to other agencies from
time to time.
2.13 If the customer chooses to pay for the service on completion of
service. The customer’s credit card details will be required to secure
the service. On providing the card details the customer confirms the
service and gives full authority to the service provider to charge the
customer’s card, any cancellation charges or cost of service.
2.14 Where there is a big variation to the flight’s scheduled arrival
the service provider will make every effort meet the customer as agreed.
However the service provider will not be responsible for delays on
account of such circumstances.
2.15 Where the customer is being met at the airport our driver will
arrive at the airport as arranged and wait for one hour. If the customer
does not either contact the driver or the service provider via the
telephone numbers provided in the booking confirmation or driver
confirmation, the driver will leave the airport and cancellation charges
will be levied as described in 3.2, 3.3, 3.4 and 3.5.
2.16 The service provider will make every effort to provide a service
with minimum inconvenience. However circumstances beyond the control of
the service provider may prevent execution of the service. The following
are some examples of such circumstances:
· Accidents causing traffic delays
· Restricted vehicular access
· Exceptional or severe weather conditions
· Complying with requests by the law
· Vandalism and terrorism
· Industrial action
· Delays caused by other customers
· Extraordinary changes to flights status of your or other customers
· Any other situation that will affect the provision of the service.
2.17 The service provider will use every reasonable means to ensure that
the vehicle(s) arrive at the appointed time stated in the booking form.
The service provider will not incur any liability whatsoever in the
event of any delay due to causes beyond its control. All our vehicles
are insured for passenger and third party claims as required by the
licensing authority. However, whilst every care is taken, customers’
property is carried entirely at their own risk and no responsibility can
be accepted for loss or damage. Customers are advised to check their own
travel insurance.
2.18 The service provider reserves the right to refuse to carry any
person who is thought to be under the influence of alcohol drugs or
and/or whose behaviour is considered to pose a threat to other
passengers, the driver, or the vehicle.
3. Cancellation and booking fees.
3.1 Any cancellation advised 3 to 48 hours prior to the agreed meeting
or pick up time the customer will incur a charge of 15% of the agreed
fare or 10.00 $ whichever is higher.
3.2 Any cancellation within 3 hours of the agreed meeting or pickup time
the customer will incur a charge of 100% of the agreed fare.
3.3 Where a booking is made within 48 hours of the pick up or meeting
time condition 3.2, 3.3, 3.4 and 3.5 will apply in case of a
cancellation.
3.5 The service provider may agree to waive conditions in 3.1, 3.2,
3.3, and 3.4 or reduce the charge, only in exceptional circumstance. In
such circumstances the service provider may require proof. In enforcing
these conditions the service provider will be considerate and consider
all representations made by the customer. However in any event the
charge made will reflect the cost incurred by the service provider.
3.6 Where a payment has been made in advance by card the card
transaction fees currently 2 % will not be refunded under any
circumstances.
3.7 Cancellations can be advised by the customer either by email, fax or
telephone.
3.8· By email – The time and date of receipt when the email reaches the
service provider will be deemed to be the time and date of cancellation.
3.9· By fax – The time and date recorded by the receiving fax (service
providers fax) will be deemed to be the time and date of cancellation.
3.10· By telephone – If the customer speaks to a member of the service
provider’s staff a time and date of cancellation will be agreed with the
customer which will be deemed to be the time and date of cancellation.
3.11· By telephone – If the customer leaves a message on a answer phone
the time and date recorded by the answering machine will be deemed to be
the date and time of cancellation.
3.12·You may postpone or amend booking. Where a postponed booking is
cancelled the customer will incur a charge of 100% of the agreed fare
regardless of when the cancellation is made.
4. Waiting charges.
4.1 No waiting charge to be applied
·
5. Methods of payment.
5.1 The following methods of payment are acceptable:
· We accept most credit cards.
· Company Account payable by cheque or bacs transfer based on agreed
terms.
· Cash in $ , Euro, GBP or New Turkish Lira.
6. Other conditions.
6.1 The service provider reserves the right to change any condition
without notice. Where a service or booking has been confirmed and the
terms conditions have been accepted the conditions at the time of
acceptance will prevail.
6.2 Nothing can affect the customer’s statutory rights.
6.3 These conditions are governed by Turkish law. |
